Hailey CE Primary School

Hailey CE Primary School

Together Everyone Achieves More
  • Welcome
    • Vision Statement and Values
    • Strategic Action Plan
    • School and Community
    • Current Places Available
    • Map and Directions
  • Our Community
    • Parents
    • Staff
    • Governors
      • The Governing Body
        • Who We Are
      • What We Do
        • Types of Governor
        • Hailey School Governing Body Structure
      • Full Governing Body Meeting Dates
        • Governor’s Attendance at Meetings
      • Governors’ Newsletters
    • Links with the Church
    • Witney Partnership of Schools
    • Friends of Hailey School
  • Our Teaching
    • Teaching Aims and Objectives
      • Effective Teaching
      • The Role of Parents
    • Classes
      • Pegasus Class (Nursery and Reception)
        • Foundation Stage Class Timetable
      • Unicorn Class
      • Phoenix Class
      • Griffin Class
        • Upper Junior Class Timetable
    • Learning and the Curriculum
      • Cornerstones Curriculum
      • Subjects
      • Maths 99 Club
      • Sports
        • PE Gallery
    • Homework
      • Homework Timetable
      • Equality of Opportunity
      • How Parents Can Help
      • Feedback to Children/Parents
    • Special Educational Needs and Disability (SEND)
  • Our Approach
    • Managing Behaviour
      • Anti Bullying Procedures
      • Information, Resources and Support
    • Child Protection and Safeguarding
    • Moral Education and Development
      • British Values
      • Personal, Social, Health and Citizenship Education
      • Collective Act of Worship
    • Equality
    • Pupil Voice
  • Parent Information
    • How we are doing
    • Earlybirds and After School Clubs
      • Earlybirds
      • After School Clubs
    • General Information
      • Daily Timetable
      • Term Dates/Calendar
      • School Uniform
      • Healthy Eating
        • School Lunches
        • Universal Free School Meals
        • Snacks
        • Packed Lunches
        • Healthy Oxfordshire Schools
      • Raising Concerns and Complaints
      • School Closure Procedures – Snow
      • Hiring of School Hall
      • Head Injury Advice Sheet
    • Nursery and Reception Class
      • Nursery Admissions (including 30 hours entitlement)
      • Aims and Philosophy
      • Class Structure
      • Staff and Resources
      • The Foundation Stage Curriculum
        • Assessment
        • Seven areas of learning and development
      • Safety Procedures
      • Parent Information
        • Uniform and what to bring
        • Working in partnership with parents and carers
        • School Meals
        • Drop Off and Collection
        • Car Parking
        • Scooters
        • Emergency School Closures
    • Policies and Reports
      • Reports
        • School Finances
        • Pupil Premium Report
        • Sports Funding
          • 2013-2014 PE and Sport Premium Spending Plan and Impact
        • EYFS and SATS Results
      • Policies
        • Acceptable Use Policies
        • Accessibility Audit and Plan 2019/20
        • Admissions
        • Anti-Bullying
        • Attendance
        • Behaviour
        • Charging Policy
        • Collective Worship
        • Complaints Policy
        • Curriculum Statement
        • Data Protection
        • Drugs Education
        • Equality Audit 2021/2022 and Equality Objectives 2022/2023
        • Exclusion Policy
        • Freedom of Information Scheme
        • Health and Safety
        • Home School Agreement
        • Homework
        • Medical Conditions in Schools Policy
        • Privacy Notice
        • Relationships and Sex Education
        • Religious Education
        • SEND Policy
        • Code of Conduct
        • Child Protection and Safeguarding
        • Educational Visits and Charging Policy
        • Food Policy
        • New Technologies Policy
        • Medical Conditions in School Policy
        • Photographic Policy
        • School Visitors Policy
        • SEND Policy
    • Parent & Pupil Survey Results
      • 2018 Parent Survey
    • Recommended Reading Lists
    • News
  • Gallery
    • Bounce Topic – Infants
    • Cadbury World
    • Christmas 2016
    • Christmas Tree Walk
    • Crocodiles of the World
    • Grendon Hall 2017
    • Harry Potter Studios Visit
    • Infant Class Visit to Harcourt Arboretum
    • Infant Drumming
    • Infant Visit to Bourton on the Water Model Village
    • Infant Visit to Cotswold Wildlife Park
    • Infant Walk in Hailey
    • Infants – Muck, Mess and Mixtures
    • Lower Junior Greek Day
    • Lower Junior Visit to Bristol Aquarium
    • One World Week 2017
    • Roald Dahl Day
    • Science Week 2018
    • Unicorn Class Visit to Far Peak

Raising Concerns and Complaints

Hailey CE Primary Complaints Procedure April 2021

Hailey CE Policy for managing serial and unreasonable complaints 

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